If you want it done right…

I’ve proved once again that if you want it done right, you have to do it yourself. The ManuSoft web site is fully functional again after my longtime ISP had a major network meltdown. I waited for two weeks for them to repair it, then finally moved to a different provider. The new provider’s promised “24/7 tech support” turned out to mean “24 hours to respond, 7 days to fix” every problem, not to mention that I would need to provide step by step instructions to their techs so they could configure the server the way I needed. After two weeks of that, I gave up and configured my own server and now host it myself.

Let this be a warning to all of you hosting web sites with reputable providers, or storing your data somewhere in the cloud. I paid big bucks every month to my old provider for secure servers, redundant power supplies, managed and air conditioned server rooms, nightly backups, 99% uptime, etc., but they still lost everything. Almost a month later they still haven’t restored their customers’ data. Luckily, I make my own backups.

2 Comments

  1. I used to be with a Web hosting company that had a peculiar bug: I could not do ftp uploads if someone else was doing a download. And they were expensive.

    So I switched to a cheaper one, and get better service, most disk space, etc, etc.

  2. I can't be sure, but I'd wager that my ISP was not fully staffed when this happened. I cringe to think of how many sales I lost while my online store was unavailable. Unfortunately, with the economy tanking, ISPs cut back in staffing and cut corners in maintenance and support, leaving customers more vulnerable at a time when problems can hurt the most.

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